Jay Peak : Week 1

Spent my first week at Jay Peak working at the Indoor water park called the Pump House. I was excited to finally see the water park fully operational. I spent my day shadowing the Assistant Water Park Manager Jason Bays, he recently graduated SNHU, he has had previous experience working at Camel Beach Water Park in the Poconos. The Water Park isnt truely the most sustainable department because they have to heat 300,000 gallons of water all day, and that takes a good amount of energy. Jason's department is all about service and he deals directly with the public. He hired the whole life guarding staff and Jason is usually out on the floor walking around the park dealing with customer service issues and making sure everything is running smoothly. I sat through two meetings at the beginning of the day and they were focused around being friendly, etc. They had 12 points for there mission statement for each employee to follow which would create a good atmosphere for the customer. Jason is huge on safety, they have life guards in all stations and rotate them every 45 minutes to keep them fresh. When ever any injury occurs it is document in case any questions arouse at a later date. Safety is very important in a water park which is why they have monthly audits from there insurance company, if they don't pass they are at risk of getting the park closed. I also shadowed Scott who is the Lifeguard supervisor.
The water park obviously supports the customer in a huge way. It gives the customer a place to come and wind down after a hard day of skiing, it also adds another element to their experience. The Pump house is an exicting place, you can tell this by the people walking in and the astonishment on their faces are priceless. The pump house supports the employees because it opened over 80 jobs in the area, which was needed so instead of them being unemployeed they now have jobs. Jason really supports his employees, hes very friendly and always starts conversations with them, he first step when he got the job was moving his desk into the employee lounge so he can be around them more. Jason helps the owners and shareholders by bringing in more money and the running the Pump House properly and efficiently will bring back customers which will make more money, Bill Stenger was happy with how the day was running, all and all it was a great way to spend the day!