Jay Peak: Final

Worked at the Tram House Lodge Hotel. Was lucky enough to work with Blake Hall all day. I spent the day learning about how to check in and check out guest. Also helped with various problems at the hotel, such as going up to the ski locker room and unlocking jammed lockers. I learned about the valet system and how that works. It was very interesting and peaked my interest about working for a hotel at a resort. Just like rentals this department has slow hours then crazy rushes when people are checking out/in. Hotel's play a huge role in offering a could service to the customer, as they sleep at the hotel and get energy for the day. They also have ski and stay packages which are very affordable. Overall I loved my time at Jay Peak!!

Rentals & Guest Services

Friday I was in rentals with Becky and the gang, I really enjoyed my time down there, I learned how they prep for school groups and how the rental system works. I was busy working the whole time and it was sweet, loved the high tempo pace. It usally really busy in the morning then is dead during the afternoon while everyone is out on the hill, then it picks up again when everyone returns there stuff. The Rental and Repair shop has alot to do with customer satisfaction, if the process isnt smooth and they lose confidence during the fitting process then they wont have a fun time out on the hill, which could mean a loss in a customer which means Jay wont make money off this person again. Being friendly and positive is very helpful to people who are first timers and dont know whats going on. Safety is a big deal because they have to hand out the proper size equipment and make sure the din is calculated properly on the ski bindings. Overall i loved my time in the rental shop.

On Saturday I headed over to customer service. They basically handle any problems or questions a customer has, but mainly they sell lift tickets. I filed  a lot of papers and mostly observed what was going on. I was impressed with how much each worker knew, Jay also has tons of deals for lift tickets, they were busy and I dont believe one person payed full price for a ticket. The girls were awesome and they showed me how to handle certain situations, they also are very sustainable as their RFID cards are re loadable, so every time a person comes to the mountain they can be reloaded and not issued a new one. I then headed over to Food and Beverage, i was working in the cafeteria loaded up baskets with fries and chicken and mozz sticks. It was really hott back there but i was busy as a lot of people were buying food. FB is a huge money maker and an important part of keeping the customer's happy! Overall for sustainability I didn't see that much going on but im sure throughout Jay they have some sustainability going on with there food and beverage.

Nordic and Ice Haus

Went to the Nordic Center learned a bit about how the xc system works and how its come from basically nothing besides a little hut, to a full Nordic Center with retail. There system goes around the golf course, its not huge but it gets the job done. The pump house has really took much of there foot traffic away as the visitors who don't downhill ski, now go to the water park instead of the Nordic center. I shoveled out their fire pit which was covered with snow so they could have fires in it at night. The Ice Haus was really busy as usual, there was a tournament going on. I believe that it is a big money maker for Jay Peak Resort, it really is always busy. The parents of the little youngsters were a hoot to watch...! I didnt really do much there as Dennis who runs the place wasn't around