Friday I was in rentals with Becky and the gang, I really enjoyed my time down there, I learned how they prep for school groups and how the rental system works. I was busy working the whole time and it was sweet, loved the high tempo pace. It usally really busy in the morning then is dead during the afternoon while everyone is out on the hill, then it picks up again when everyone returns there stuff. The Rental and Repair shop has alot to do with customer satisfaction, if the process isnt smooth and they lose confidence during the fitting process then they wont have a fun time out on the hill, which could mean a loss in a customer which means Jay wont make money off this person again. Being friendly and positive is very helpful to people who are first timers and dont know whats going on. Safety is a big deal because they have to hand out the proper size equipment and make sure the din is calculated properly on the ski bindings. Overall i loved my time in the rental shop.
On Saturday I headed over to customer service. They basically handle any problems or questions a customer has, but mainly they sell lift tickets. I filed a lot of papers and mostly observed what was going on. I was impressed with how much each worker knew, Jay also has tons of deals for lift tickets, they were busy and I dont believe one person payed full price for a ticket. The girls were awesome and they showed me how to handle certain situations, they also are very sustainable as their RFID cards are re loadable, so every time a person comes to the mountain they can be reloaded and not issued a new one. I then headed over to Food and Beverage, i was working in the cafeteria loaded up baskets with fries and chicken and mozz sticks. It was really hott back there but i was busy as a lot of people were buying food. FB is a huge money maker and an important part of keeping the customer's happy! Overall for sustainability I didn't see that much going on but im sure throughout Jay they have some sustainability going on with there food and beverage.
No comments:
Post a Comment